Eternal Radiance Certified Diamond Ring

 

We want you to love your jewelry as much as we loved creating it. If something isn't quite right, we’re here to help.

Please note that some restrictions apply on returns:​

• Return Window
• You may request a return within 15 days of receiving your order.
• ​Returns are not applicable on customized ​jewelry.​

Eligible Items

• Items must be unused, unworn, and in original packaging with tags intact.
• Custom-made, engraved, or personalized items are not eligible for return.
• Pierced jewelry such as nosepins and earrings are non-returnable due to hygiene reasons.

Refunds

• Once we receive and inspect the returned item, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method only.
• Shipping fees are non-refundable.

Exchanges

• We currently do not offer exchanges.

How to Return

• Message within 15 days of delivery.
• Mention your order number and reason for return.
• We’ll send return instructions if your item qualifies.
• You are responsible for securely packaging and shipping the item back.

Damaged or Incorrect Items

• Received something damaged or wrong? Contact us within 24 hours of delivery with photos, and we’ll make it right.
• If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case-by-case basis.

We offer free shipping on all orders. We ship all orders within 7 business days and provide tracking information once the order has been shipped. Please note that shipping times vary depending on your location. If you have any or concerns about your order, please don't hesitate to contact.